Contact Support
Have a question, feedback, or need assistance? Our team is here to help you 24/7. Whether you're a solo developer or a large enterprise, we've got you covered.
99.9%
Uptime SLA
<30m
Response Time
24/7
Support Available
100+
Countries Served
Headquarters
Mindus SAS
15 rue de la République
69001 Lyon, France
Live Chat
Chat with our support team
Available 24/7 for Enterprise customers
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Fill out the form below and we'll get back to you as soon as possible.
Multiple ways to reach us
Pick the channel that works best for your needs
Standard Support
For general questions and technical issues. Response within 24 hours.
Priority Support
Get responses under 4 hours with dedicated support engineers.
Dedicated Success
Dedicated account manager, SLA guarantees, custom onboarding.
Where we operate
Teams distributed across 3 continents, serving customers worldwide
Lyon, France
HEADQUARTERS
15 rue de la République
69001 Lyon
European operations & compliance
Port-au-Prince, Haïti
ENGINEERING
Development & AI research hub
24/7 technical operations
Customer success team
Remote, USA
SALES
Enterprise sales team
North American customers
Partnerships & integrations
Frequently asked questions
Quick answers to help you get started
How do I get started with Mindus Forge?
Simply sign in with your GitHub, GitLab, or Bitbucket account. Once connected, you can start generating code immediately with our AI assistant — no credit card required for the initial trial.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and wire transfers for Enterprise plans. All payments are processed securely via Stripe.
Is there a free trial?
Yes! New users receive 50 free generations to test our platform. No credit card required for the initial trial. You can explore all core features without commitment.
Can I cancel my subscription anytime?
Absolutely. You can cancel your subscription from your account settings at any time. Your plan remains active until the end of the billing period — no cancellation fees.
How does the API work and what does it include?
Every plan includes API access with different rate limits. The Chat API lets you integrate our AI directly into your apps, bots, and chat systems. Available endpoints include chat completions, streaming, and code generation.
Do you offer discounts for education or non-profits?
Yes, we offer special pricing for students, educators, and registered non-profit organizations. Contact us at parisienthis@gmail.com with proof of eligibility to receive a discount code.
Still need help?
Our team is available around the clock. Reach out through any channel and we'll respond as fast as possible.